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Our Mission


We aim to help people to reach their potential by providing accessible training and learning opportunities for everyone.

Click Here to visit the brand new Fifteen Minute Trainer series now launched. Our Classic package. 'Essential Customer Service Skills', will be available on DVD in HD.

In-house Training

Transforming training for today’s businesses. Specialists in the tourism industry for over 25 years.
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Dedicated Projects

Working with public/private sector partnerships, we have a strong track record....

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Training Materials

Paper based workbooks have been replaced with our unique TRAINING MATS

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Why choose Transforming Training?

Transforming Training  is the rebranded name for Angelena Boden Associates, international  training consultants to the tourism and leisure industry since 1987.  We are dedicated to developing your workforce to be as customer focussed as possible.

Our care for the environment is reflected  in our use of our Training Mats range – a durable and sustainable alternative to traditional training materials.

Transforming Training offers you:-

    • Flexibility
    		 meeting your needs at  your convenience 24/7 
    wherever you are in the world, we come to you.
    • Quality
    		 consultation, trainers, materials and follow-up.
    • Experience
    		 All our professionals have over 25 years of experience in their field.
    • Inclusivity
    		 training solutions for the whole workforce.
    • Cost effective solutions
    		 all in one cost with no hidden extras.


We strive to give you added value as part of our core service.

Transforming Training are international training consultants offering training courses in all aspects of customer service to the tourism, leisure and hospitality industry. Courses and workshops on how to deal with complaints, improve sales, handling difficult behaviour and customer service management. Angelena Boden is the principal trainer.

 

FREE Training Podcast

Receive a FREE Training podcast 'Dealing with an angry customer' when you register with Transforming Training 

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Telephone Training

If you are interested in Telephone Training then please contact for more information.

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Client Testimonials

  • Leicestershire Promotions Ltd
  • Lennon Square Mall, Atlanta
  • Isle Of Man Department of Tourism & Leisure
  • Swansea Tourist Information Centre

" Angelena brings freshness, motivation and innovation to an over crowded market place.  If you truly want your training budget to make a difference, you should invest it with her. "

Martin Peters.CEO.

" I would heartily recommend Angelena for any language training, especially for people in the hospitality industry. We  used the Lingua Mat she made for us every day during the Olympics. We were very busy during the period of the games and had a very profitable Olympic experience. The training certainly helped."

Dawn R. Polack. Manager of Concierge Services, Lennon Square Mall, Atlanta.

"Angelena has worked for the Isle Of Man Department of Tourism & Leisure for many years developing creative Customer Care training programmes to improve quality and standards in the Island's Hospitality industry. The unique Manx Welcome programme launched in 2004 has seen over 1500 delegates being trained in Customer Care and product delivery across all sectors of the industry, from accommodation to attractions, and from restaurants to taxis. This has resulted in a significant improvement in standards and an acceptance that customer service is at the heart of the Island's tourist industry".

Geoff Le Page - Director of Tourism Isle of Man

 

 


"I found Angelena's Transactional Analysis course very useful and memorable. It makes you aware of the need to think more carefully and to understand other people's point of view before you speak. It is important to listen for clues in what people say and how they say it in order to respond to them effectively and to avoid confrontation."

Ann Price - Tourism Team


 

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